Frequently Asked Questions
Everything you need to know about your luxury travel system.
What is the shipping timeframe for my order?
We offer complimentary express shipping on all orders. Standard delivery typically takes 3-5 business days, while expedited options are available at checkout.
What is your return policy for the Doona system?
We offer a 30-day return policy. Items must be in their original, unused condition with all tags and packaging intact to qualify for a full refund.
Does the Doona come with a manufacturer warranty?
Yes, every Doona Car Seat & Stroller comes with a 2-year limited warranty against manufacturing defects from the date of purchase.
Is the Doona car seat aircraft approved?
Absolutely. The Doona is TUV and FAA aircraft approved for travel, making it the perfect companion for stylish families on the go.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and flexible financing options through Affirm to make your purchase more convenient.
Are the fabrics machine washable?
Yes, the high-quality, breathable textiles are removable and machine washable. We recommend air drying to maintain the integrity of the luxury fabric.